Outsourcing Gone Wrong

Anyone who has been on the phone with Tech Support at any point in the last five years has surely noticed the trend of large companies to outsource their Technical Support Service to off shore firms.

Of course being an IT Consultant I have often recommended outsourcing to clients in specific situations such as for short term projects where an organization like The Tech Army can be of great service.

Also just to be clear there is nothing inherently deficient with the potential technical ability of anyone simply because they are working off shore. However it’s becoming pretty clear that many of the people on the other end of the phone should not be considered Technicians and that we are being done a great disservice not by them but by the large mega corporations that that have subcontracted them for the sole purpose of improving their bottom line.

Outsourcing Continues

Andy Wendt
Network and Security Consultant
Helping Businesses Manage Technology
Toll Free: 877-422-1907 x226
andy@csn1.com

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The SNC-RX550 has a high-speed 360° endless panning (or rotation) capability and a tilt range of 90°, which allows users to precisely capture almost any object surrounding the camera. Also, with its powerful 26x optical zoom (312x with digital zoom), users can zoom in on small or distant objects with exceptional clarity.

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A Tech Army At Your Command

Imagine you are working in the acquisitions department for one the world’s largest corporations. You are responsible for coordinating the purchase of multi-million dollar business at the rate of one to two a week. These acquisitions take place from coast to coast and with each one you face a mountain of details from legal to logistical.

No matter the billions of dollars that are involved each year you are always open to ways to make your job easier and reduce your expenses from each acquisition. Next imagine the peace of mind you receive when you simply shoot an e-mail to the Tech-Army and your IT needs for the new acquisition are taken care of anywhere in the country.

One contact, One Mission, Endless Possibilities: The Tech-Army can make your need for nationwide IT service the simplest part of even the most complex projects.

Contact the Tech-Army today and learn how to put an Army of Technical Service Providers to work for you.





TECH-ARMY.ORG
SSGT Andy Wendt
TEL: 877.422.1907 x226
FAX: 800.440.1662
EMAIL: andy@csn1.com

Spam is costing the business community $200 Billion per year!

The Radicati Group, a market research firm in Palo Alto, California, predicts that by 2007, there will be 50 billion spam messages each day, costing companies almost $200 billion per year. This is simply astounding and unacceptable. It’s time to take control of spam. Enter Barracuda Spam Firewalls.

The Barracuda Spam Firewall is an integrated hardware and software solution that has the power of an enterprise class solution, and the ease-of-use and affordability that businesses of all sizes demand. The Barracuda Spam Firewall 300 is a good choice for organizations with up to 1000 active email users. You can purchase the Barracuda Spam Firewall 300 online through the Tech-Army.org PX. The Barracuda Spam Firewall architecture optimizes the processing of each email for the performance to process millions of messages per day. Unlike software solutions, the Barracuda Spam Firewall reduces the load placed on the email server by off-loading both spam and virus filtering.

John Beagle: Failed DOS Attack on Icann and US Defense Servers

John Beagle: Failed DOS Attack on Icann and US Defense Servers

Last night a Denial of Service or DOS attack considered the most significant attack since 2002 on the computers that direct traffic on the internet, failed to result in any significant loss of service to internet users.

DOS attacks attempt to overwhelm internet root servers with requests and information, which can slow down the network response. The attacks began last night and lasted approximately 12 hours.

The attack was believed to be from Asia. Thirteen internet 'root' servers that serve as the internet's central address books were only slightly affected.

"It was a significant and concerted attack, but the average internet user would have barely noticed," said Paul Levins, Icann Corporation VP of Corporate Affairs. Icann is the internet company that assigns IP names and numbers. "Ironically, the system gets stronger and better because of the attacks as we're constantly upgrading the
technology," Mr. Levins said.

The two servers targeted are operated by the US Defense Department and by Icann. The US homeland security department confirmed it was monitoring unusual volumes of internet traffic.

"There is no credible intelligence to suggest an imminent threat to the homeland or our computing systems at this time," said an unnamed US defense department spokesperson said in a statement.

"... there was very little impact on the general public, the servers were able to hold up against the attacks. The internet in general was designed to even withstand a nuclear attack," Zully Ramzan, a researcher at Symantec, told CNET News.com.

Sources: Paul Levins, Iccan; Mark Tran, Guardian Unlimited; Zully Ramzan, Symantec; Unnamed source at US Defense Department, CNET News

Bill Gates to Steve Jobs: I'm a PC and you’re an Idiot!

Bill Gates doesn't see any humor in Apple's "Mac vs. PC" ads. Gates came up short calling Jobs an idiot directly, but in a recent interview we see his opinions expressed.

Points Gates Expressed about the lunacy of Apple advertising strategy (from a recent Newsweek Interview):
Point 1".. over 90 percent of the (population) use Windows PCs.."
Point 2: ".. [Windows Users don't] think of themselves as dullards..."
Point 3 : "[Windows users] are not the kind of klutzes that somebody [Jobs] is trying to say they are"
Point 4: Gates also took shot at the Vista upgrade ad featuring PC getting major surgery. "Well, certainly we’ve done a better job letting you upgrade on the hardware than our competitors [read: Mac OS, Linux] have done. You can choose to buy a new machine, or you can choose to do an upgrade."
Point 5: Vista has better security than the Mac Os. "Nowadays, security guys break the Mac every single day. Every single day, they come out with a total exploit, your Apple Mac machine can be taken over totally."

Perhaps Window and Macs should play nice and advertise like Coke and Pepsi.

Technical Services for Trade Shows and Conventions

Anyone who has exhibited at Trade Shows/ Conventions knows you can rent Computer and Audio Visual Equipment. But do they realize they can hire A+ Certified Technicians? ComputerServiceNow.com Technicians can install your equipment, network it all together, configure any PC or Audio Visual need and insure that it will all run seamlessly for your presentation.



ComputerServiceNow.com is a proud member of the Tech-Army.org