Anyone who has been on the phone with Tech Support at any point in the last five years has surely noticed the trend of large companies to outsource their Technical Support Service to off shore firms.
Of course being an IT Consultant I have often recommended outsourcing to clients in specific situations such as for short term projects where an organization like The Tech Army can be of great service.
Also just to be clear there is nothing inherently deficient with the potential technical ability of anyone simply because they are working off shore. However it’s becoming pretty clear that many of the people on the other end of the phone should not be considered Technicians and that we are being done a great disservice not by them but by the large mega corporations that that have subcontracted them for the sole purpose of improving their bottom line.
Andy Wendt
Network and Security Consultant
Helping Businesses Manage Technology
Toll Free: 877-422-1907 x226
andy@csn1.com
