My name is Christine Silva and I am the office manager for a doctor’s office near Nashville, Tennessee. One Friday night last spring, a tornado came roaring through our area and caused quite a bit of damage. While our office was spared any major damage outside, our computer network was struck by lightning. Despite the use of a surge protector, we went into the office on Monday, prepared for what we thought would be just another day of business, only to find our entire system was down! I knew patients would soon be filing in for their appointments, expecting us to be to be on top of the most delicate details of their lives and even though we do keep a lot of our information backed up as a precautionary measure, we have come to rely heavily on the convenience of our computer system.
Of course, I didn’t have time to take our entire network to the local repair shop, so I decided to call Computer Service Now. According to their website, www.computerservicenow.com , they offer on-site computer repair. I made a quick call and they were able to have a technician out to the office by 10:30 A.M., just two hours after I put in the call. Within half an hour, the technician had our network up and running again. Aside from the basic programs we use here in the office, I’m not exactly knowledgeable when it comes to computers, so I couldn’t explain exactly what the technician did, but I do know he worked quickly and efficiently and we were able to pull up our patients’ files by lunchtime. He also saved us a lot of money as we were so afraid we were going to have to purchase new equipment. Oh, and he even gave me some tips on how to prevent future damage from lightning strikes.
Working with Computer Service Now was one of the best experiences I’ve ever had with any computer problem I’ve had both personally and professionally. I would highly recommend them to anyone who is need of any type of computer service!
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