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Dell IP Phone System – Review


Dell has partnered with Fonality to manufacture and sell an IP phone system for small and medium business (SMB). The Fonality phone system is built on Asterisk, which is an open source PBX and telephony platform. (http://www.asterisk.org/). Fonality is an enterprise class; professional grade IP based phone system. The hardware is standard Dell systems, you can choose from the affordable Dell Optiplex 330 or the Dell PowerEdge 1950 1U rack mount server, and either Aastra or Polycom IP phones.

Fonality Business Phone Systems have built in mobility features such as HUD and Softphones to enable your employees to work productively from anywhere. With a Dell Fonality phone system you can give your employees an IP phone for their home or branch office and they can communicate as if they are in the main office directly connected to the Fonality phone system, via a high speed internet connection. The system also has a feature called FindMe which allow callers to find you wherever you are: on your cell phone, at home, or at a branch office based on rules you create. Make FindMe work for you with various features such as: a scheduler, simultaneous ringing, and privileged lists.

Fonality’s most powerful feature is its Auto-Attendant. This is the feature that lets callers “Press 1 for Support” or “Press 2 for Sales”. Fonality’s Auto-Attendant is as easy as it is powerful. With simple clicks of the mouse you can manage call flow, build scheduled responses, forward calls off-site, and more. Also Fonality supports several numbers for different departments. With Fonality’s multiple Auto-Attendants, you can direct calls to a different call menu based on the inbound number.

Of course, Fonality supports all the standard features of the average PBX phone system, there are too many bells and whistles to mention here.

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