877 422 1907

Free Hour of Service and IT Consultation

Whether you need general IT support, temporary rentals, webpage design, or applications engineering, Computer Service Now offers a comprehensive suite of solutions for any IT project or problem. Our free hour of service and consultation is designed to get a better understanding of your overall technology support needs and to help you with basic IT troubleshooting and support. Read on to learn more about how our free consultation can help get you started on the path to a more secure IT future.

The details

Our expert IT technicians offer a free hour of on-site service on any IT-related issues, including:

• General IT support

• Troubleshooting network or wireless problems

• Making sure your antivirus is up to date and backups are running properly

• Testing network speeds to identify network issues.

After an initial inspection, we will resolve as many issues as possible within the one-hour window. If there are issues that we expect to take longer than an hour to resolve, we will provide you with a recommendation or quote for any additional work that we are not able to complete within the one-hour window.

No obligation

There is no obligation for you to use any of the recommendations or quotes we provide, but we strive to make sure that every client knows the full extent of any IT issues their company is facing. If you decide to contract with us to resolve your other issues, we will perform the service at our hourly rate. There is never a charge for our initial one-hour consultation unless you request additional work and explicitly authorize the charge.

All we ask is…

Our ask of you is a simple one – just give us a chance to impress you with the quality of our service. Our technicians will do their best to help identify and resolve any of your issues that they can within the one-hour free consultation, however not all issues are simple fixes. There may be some problems that require many hours of service, loading time, or new software or hardware.

When we identify issues like these, we will always inform you in advance of the steps that need to be taken to resolve the problem and give you a quote on the cost. Sometimes, we also encounter issues while on site that are not covered by our free hour of service. Unlike many other vendors, we never nickel and dime our clients. We always act in your best interest, recommending only work or equipment that is truly worth the investment for your company.

Gold star service

With our high level of customer service and satisfaction, Computer Service Now works hard to be the premier IT firm in the Cincinnati and Dayton region. We offer a wide variety of IT solutions that stay within your budget. For IT-related projects big and small, our experience, expertise, and variety of services allow us to provide the support you need to meet your business needs. Contact us today and let us solve all of your IT needs today!

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